Return and Refund Policy

MyBestBrush Refund & Return Policy

Last updated: [December 2025]

This policy applies to all purchases made through our official website: www.mybestbrush.com

30-Day Satisfaction Guarantee

We want you to feel completely confident when trying our products.
That’s why we offer a risk-free 30-day return policy on all eligible items.

If for any reason you’re not satisfied, you may request a return or exchange within 30 days of delivery — no hard feelings.

Return Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused, unopened, and in its original packaging

  • In the same condition you received it

  • Requested within 30 days of delivery

Important Notes for Supplements & Consumables

For safety and hygiene reasons, we cannot accept returns of opened, used, or partially used consumable products, including dental chews, supplements, and treats.

This is standard for ingestible pet products and ensures the highest level of safety for all pets.

Return Shipping Responsibility

Customers are responsible for covering the cost of return shipping unless:

  • The product arrived damaged,

  • The product arrived defective, or

  • You received the wrong item.

In those cases, we will replace the item at no cost to you.

We do not currently provide prepaid return labels unless the issue qualifies as above.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 30 days of delivery so we can make it right.

📧 Email: support@mybestbrush.com
Please include:

  • Your order number

  • Photos of the damaged or incorrect item(s)

  • A photo of the packaging with the shipping label visible

Once verified, we’ll send a replacement free of charge (subject to stock availability).

Note: We are not responsible for damage caused by the courier during transit.

Exchanges

We’re happy to offer exchanges on eligible items.
If you’d like to exchange for the same item or another variation, please email us within 30 days of receiving your order.

All items must be unused and unopened.
Customers are responsible for return shipping unless the product arrived defective.

How to Start a Return

We don’t currently have a return portal, but starting a return is simple:

  1. Email us at support@mybestbrush.com

  2. Include your order number and reason for the return

  3. Our team will reply with next steps and return instructions

Refund Process

Once your item is received and inspected, we’ll issue your refund back to your original payment method.

Please allow:

  • 5–7 business days for processing after inspection

  • Time for your bank/card provider to post the refund

You’ll receive a confirmation email as soon as your refund has been issued.

Shipping Costs

Orders that qualified for free shipping will retain that benefit.
However:

  • Paid priority shipping

  • Expedited shipping

  • Shipping protection add-ons

…are non-refundable.

Need Help?

We’re here for you ❤️
If you have any questions about returns or exchanges:

📧 Email: support@mybestbrush.com
🕘 Hours: Monday – Friday, 9am – 5pm PST
💬 Average response time: 2–3 business days